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Benefits Claims Administrator, Administration Jobs

West Midlands
Job Role:
Administration Jobs
Advice and Guidance Jobs
Job Type:
Does this job offer training?:
£17,500 to £17,500 per annum
Salary Description:
£17500 per annum
Job Ref:

KM Recruitment is a specialist UK wide recruiter for the Work Based Learning and Welfare to Work sectors.

Job Title: Benefits Claims Administrator

Location: Birmingham

Salary: £17,500 (PRO-RATA)

Type: Full Time, Fixed Term Contract until 31st July 2017

KM Recruitment are currently recruiting on behalf of a private Training Provider who is looking to appoint an experienced Telesales Advisor based in Birmingham.

Key Responsibilities:

- Analyse internal data to identify customers who have job outcomes that have not been claimed for.
- Conduct telephone calls with customers who have been identified as having a gap in their benefits period to establish their whereabouts / situation during this time
- Where possible re-introduce customers to employability programmes.
- Use various tools (such as Social Media) to reach out to customers.  
- For all successful calls, customers can confirm their situation in writing or visit advisors in branch.
- Record data accurately from telephone calls and complete customer data records.
- Reporting any issues to relevant teams / managers.

Essential Criteria:

- Must have experience of working within a telephone based advisory / telesales role within the W2W / Training industry
- Must be resilient as role involves making numerous calls and sifting through data to identify customers to call.
- Experience of analysing data/reports and extracting key information
- Experience of working to KPI's
- Excellent administrative and communication skills

Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Closing Date:
Contact Details:
Tel: 01543 279752
Contact: Recruitment Team

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