Complaints Administrator

Your new role

As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include:

Coordinating communications with students, staff, and external bodies
Supporting committee management, including minute-taking and follow-up actions
Managing precautionary suspensions
Ensuring compliance with institutional policies and national regulations
Providing guidance and advice on relevant procedures to students, staff, and The Union
Contributing to continuous improvement by proposing updates to codes and procedures
You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases.

What you'll need to succeed

To be successful in this role, you will need:

HND/SVQ Level 4 or equivalent, or relevant practical experience
Experience working with regulatory frameworks and administrative procedures
Strong written communication and organisational skills
Ability to manage confidential information with discretion
Proficiency in IT systems and database management
A customer-focused approach and commitment to enhancing the student experience
Experience in a similar role within further or higher education is desirable.

What you'll get in return

A supportive and collaborative working environment
Opportunity to contribute to meaningful institutional processes
Professional development and training opportunities
Competitive salary and benefits package
Flexible working arrangements where applicable

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career

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