Customer Service Marker - Remote

City & Guilds is the leading vocational awarding body in the UK, offering more than 500 qualifications over 29 industry sectors, through 8,500 approved centres in around 100 countries worldwide.

The Award in Customer Service (8992) is for learners who want to accredit their Customer service skills at a level necessary to function and progress in work.

We are seeking additional June 2026 markers for Customer Service Levels 1 and 2.

 For more information please see the Role Profile and Person specification.

The successful marker will:

• attend a new marker training session online
• attend a marker standardisation meeting online and complete the relevant activities beforehand
• mark scripts on our internal platform MyMarkis in accordance with the agreed marking scheme within the agreed timescale
• complete and submit examiner reports as required
• apply advice and guidance provided by the Chief Examiner
• be available to mark for the entire three-week marking period (26^th June – 24^th July 2026)
• follow all City & Guilds guidance and procedures.

Successful applicants will:

• have recent Customer service or Business teaching and/or assessment experience
• be computer literate
• have access to a secure PC with a firewall, up-to-date anti-virus software, private broadband access and a personal, private email account
• have very good written and verbal communication skills
• be able to follow procedures accurately and reliably
• be able to work to fixed timescales, including a limited number of half and full-day meetings
• be committed to developing editing and assessment writing skills.

It is advantageous for applicants to have previous experience of marking Customer Service or Business assessments for a UK awarding body.

The standardisation event will be on the 23rd or 24th June with the marking period taking place between 22nd June and 24th July.

The marker must be available to mark a minimum of 300 scripts.