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Apprenticeship Job

Student Support Officer

Expiring soon



Up to £18000 per annum + Plus Statutory Holiday Pay

Colwick, Nottinghamshire

Admin, Secretarial, PA

Permanent | Full Time




Intermediate (level 2)

Protocol are proud to be working with an upstanding Foundation who have an exciting opportunity to join a fast-paced team as a Student Support Officer. The role is based in Nottingham which will be full-time and permanent working for a non-profit Education Foundation; established for over 30 years. The role will be looking for an immediate start and interview process.

The role responsibilities:
Respond sensitively and effectively to all requests for specialist and non-specialist support for students across the company, promoting equality, diversity and inclusion

Contribute to the promotion and delivery of a positive Student Journey, including anticipating student difficulties and applying early intervention strategies to support student learning

Work alongside and in collaboration with colleagues to assess and monitor individual student needs, including making accurate assessment of personal and academic risk and developing individual support action plans

Work alongside and in collaboration with colleagues to manage individual students who require ongoing support and, when necessary, refer students to further specialist support and services, available internally and through our college and university academic partners, e.g. wellbeing, counselling and DDA support

Monitor the effectiveness of interventions and adapt approaches for the purpose of enhancing the student experience and ensuring students achieve success

Contribute to a variety of meetings and working group forums, actively discussing student support related issues and bringing ideas to continuously drive improvement

Provide a student support focus when working with colleagues in the development and implementation of user-friendly student monitoring systems

Provide accurate student performance data to meet the requirements of the company and its academic partners, awarding bodies, auditors, and inspectors

Maintain clear understanding of internal and external policies, procedures and regulations relating to student support throughout the Student Journey

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We're more than a recruitment agency - we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits - your future is in good hands.

The legal bit
Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.